1. Introduction and Scope
These Terms of Use constitute a legally binding agreement between you and Hastings Racecourse & Casino. By accessing or using any services, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree to any provision contained in these Terms, you must discontinue use of all services immediately.
These Terms apply to all users who access the premises, platforms, or any services operated under the Hastings Racecourse & Casino name. They govern the conditions of access, the obligations of each party, and the procedures applicable to account management, identity verification, responsible gaming, and compliance with applicable law.
Hastings Racecourse & Casino reserves the right to amend these Terms at any time. Continued use of any services following the publication of an amendment constitutes acceptance of the revised Terms.
2. Eligibility and Access Requirements
2.1 Age Requirement
Access to gambling services at Hastings Racecourse & Casino is restricted to individuals who meet the minimum legal gambling age prescribed by the applicable provincial authority in Canada. Depending on the province, this threshold is either 18 or 19 years of age. Access to gambling services by minors is not permitted under any circumstances.
2.2 Geographic Eligibility
Use of the services is subject to the laws of the jurisdiction in which you are physically located at the time of access. You are solely responsible for determining whether your use of the services is lawful in your jurisdiction. Access from locations where gambling is prohibited or where you are not authorized to participate is not permitted.
Under Canadian law, gambling activities are regulated at both the federal level under the Criminal Code of Canada and at the provincial level by individual provincial gaming authorities. You must comply with all applicable federal and provincial requirements.
2.3 Account Registration
To access certain services, you may be required to create an account. You must provide accurate, current, and complete information during registration and are responsible for maintaining the accuracy of your account information at all times. Each individual is permitted to hold only one account. The creation of multiple accounts by a single individual is prohibited and may result in account suspension or permanent closure.
3. Identity Verification and Know Your Customer Obligations
Hastings Racecourse & Casino is required by law to verify the identity of users in accordance with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and the requirements of the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). These obligations apply to all users and are not optional.
As part of the Know Your Customer (KYC) process, you may be required to provide the following documentation:
- Government-issued photo identification (such as a passport or driver’s licence)
- Proof of residential address (such as a utility bill or bank statement dated within the last three months)
- Verification of payment method where applicable
Failure to provide requested documentation within the specified timeframe may result in suspension of account access, restriction of transactions, or account closure. Hastings Racecourse & Casino reserves the right to request updated or additional documentation at any time in order to maintain compliance with applicable anti-money laundering (AML) and KYC obligations.
4. User Obligations and Prohibited Conduct
By using any services, you agree to comply with the obligations and restrictions set out in this section.
4.1 Prohibited Actions
The following conduct is strictly prohibited:
- Providing false, misleading, or incomplete information during registration or verification
- Using automated software, bots, scripts, or any other tools to interact with the services in an unauthorized manner
- Engaging in collusion, cheating, or any form of fraudulent activity
- Exploiting technical errors, malfunctions, or vulnerabilities in any system
- Using a virtual private network (VPN) or any other technology to misrepresent your geographic location
- Accessing the services on behalf of another person or allowing another person to access your account
- Engaging in any activity that constitutes money laundering or the financing of terrorist activities
Hastings Racecourse & Casino reserves the right to void transactions, suspend or permanently close accounts, and report activity to the relevant authorities where prohibited conduct is identified or reasonably suspected.
4.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials. You must notify Hastings Racecourse & Casino immediately if you become aware of any unauthorized access to your account. The company is not liable for losses resulting from unauthorized account access where you have failed to take reasonable steps to protect your credentials.
5. Responsible Gaming
Hastings Racecourse & Casino supports responsible gaming in accordance with the standards established by Canadian provincial regulators. The following tools and measures are available to users:
- Deposit Limits - Set daily, weekly, or monthly limits on the amount deposited into your account
- Loss Limits - Restrict the maximum amount that may be lost within a defined period
- Session Timers - Receive notifications after a defined period of continuous play
- Time-Out - Temporarily suspend access to your account for a defined period
- Self-Exclusion - Request permanent or extended exclusion from all services
To activate any of the above tools, contact the support team or access the responsible gaming section of your account. Requests for self-exclusion are processed promptly and cannot be reversed during the exclusion period.
Hastings Racecourse & Casino reserves the right to impose limits, suspend accounts, or restrict access where responsible gaming obligations require such action, including where there is evidence of problem gambling behavior.
6. Compliance with Canadian Law
Gambling services at Hastings Racecourse & Casino are subject to the Criminal Code of Canada and the regulatory framework of the applicable provincial authority. All users must comply with these legal requirements. Hastings Racecourse & Casino operates only within jurisdictions where the necessary authorizations are held and applicable licensing conditions are met.
Casinos in Canada are reporting entities under the PCMLTFA and are supervised by FINTRAC. Hastings Racecourse & Casino fulfills all obligations under this legislation, including transaction monitoring, suspicious transaction reporting, and record-keeping requirements.
7. Limitation of Liability
Hastings Racecourse & Casino is not liable for losses arising from circumstances beyond its reasonable control, including technical failures, regulatory changes, or force majeure events. Liability to you in connection with these Terms is limited to the extent permitted by applicable law.
Nothing in these Terms excludes liability for fraud, gross negligence, or any other matter that cannot be excluded under applicable Canadian law.
8. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of Canada and the applicable provincial jurisdiction. Any dispute arising from or in connection with these Terms is subject to the exclusive jurisdiction of the courts of the applicable province, unless otherwise required by law.
If you have a complaint regarding the services, you should contact Hastings Racecourse & Casino in the first instance. Complaints are handled in a manner consistent with the internal complaints procedure, with the aim of achieving timely and fair resolution in accordance with applicable requirements.
9. Amendments
Hastings Racecourse & Casino may update these Terms of Use at any time. The current version of these Terms is published on official channels. It is your responsibility to review these Terms periodically. Your continued use of any services after an amendment constitutes acceptance of the updated Terms.
10. Contact
For questions regarding these Terms of Use, identity verification requirements, responsible gaming tools, or any other matter covered by this document, contact Hastings Racecourse & Casino using the official contact details provided on the website.